Reference number
ISO/IEC TR 20000-10:2015
© ISO 2024
Technical Report
ISO/IEC TR 20000-10:2015
Information technology — Service management — Part 10: Concepts and terminology
Edition 2
2015-11
Retirada
Retirada (Edición 2, 2015)

Resumen

ISO/IEC TR 20000-10:2015 describes the core concepts of ISO/IEC 20000, identifying how the different parts support ISO/IEC 20000‑1:2011 as well as the relationships between ISO/IEC 20000 and other International Standards and Technical Reports. This part of ISO/IEC 20000 also explains the terminology used in ISO/IEC 20000, so that organisations and individuals can interpret the concepts correctly.

ISO/IEC TR 20000-10:2015 is for

a) service providers considering using any part of ISO/IEC 20000 and looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal,

b) service providers that wish to understand how ISO/IEC 20000 can be used in combination with other International Standards, and

c) practitioners, auditors, and other parties who wish to gain an understanding of ISO/IEC 20000.

Informaciones generales

  • Estado
     : Retirada
    Fecha de publicación
     : 2015-11
    Etapa
    : Retirada de la Norma Internacional [95.99]
  • Edición
     : 2
    Número de páginas
     : 26
  • Comité Técnico :
    ISO/IEC JTC 1/SC 40
    ICS :
    35.020  03.080.99 
  • RSS actualizaciones

Ciclo de vida

¿Tiene alguna duda?

Consulte nuestras Ayuda y asistencia

  2. Tienda
  3. Standards catalogue
  4. ICS
  5. 35
  6. 35.020
  7. ISO/IEC TR 20000-10:2015