Reference number
ISO/IEC TS 20000-5:2022
ISO/IEC TS 20000-5:2022
© ISO 2024
Technical Specification
ISO/IEC TS 20000-5:2022
Information technology — Service management — Part 5: Implementation guidance for ISO/IEC 20000-1
Edition 1
2022-01
2022-01
Technical Specification
ISO/IEC TS 20000-5:2022
ISO/IEC TS 20000-5:2022
81164
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Resumen
This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS.
The intended users of this document are:
a) organizations that require support on how to implement an SMS;
b) consultants and advisors who support an organization during SMS implementation.
This document can be used together with the other parts of ISO/IEC 20000 series.
Informaciones generales
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Estado: PublicadoFecha de publicación: 2022-01Etapa: Norma Internacional publicada [60.60]
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Edición: 1Número de páginas: 33
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Comité Técnico :ISO/IEC JTC 1/SC 40
- RSS actualizaciones
Ciclo de vida
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Anteriormente
RetiradaISO/IEC TR 20000-5:2013
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Ahora
