ISO/IEC 30105-1:2016
Technologies de l'information — Processus du cycle de vie de la délocalisation du processus d'affaires des services activés par IT — Partie 1: Modèle de référence du processus (PRM)
Numéro de référence
ISO/IEC 30105-1:2016
Edition 1
2016-11
Annulée
ISO/IEC 30105-1:2016
62705
Annulée (Edition 1, 2016)

Résumé

ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:

- covers IT-enabled business processes that are outsourced;

- is not intended to address IT processes but includes references to them at key touchpoints for completeness;

- is applicable to the service provider, not to the customer;

- is applicable to all lifecycle processes of ITES-BPO;

- serves as a process reference model for organizations providing ITES-BPO services.

Informations générales

  •  : Annulée
     : 2016-11
    : Annulation de la Norme internationale [95.99]
  •  : 1
  • ISO/IEC JTC 1/SC 40
    35.020 
  • RSS mises à jour

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