Résumé
This document gives guidance on online dispute resolution (ODR) for e-commerce transactions including basic principles of ODR, technical recommendations and operational manuals to e-commerce operators (including e-commerce platform operators) which aim to develop their own ODR service and ODR providers that are outsourced by e-commerce operators.
NOTE This document is particularly useful for disputes arising out of cross-border, low-value e-commerce transactions. This document can apply to disputes arising out of both goods and service contracts.
Informations générales
-
État actuel: PubliéeDate de publication: 2025-03Stade: Norme internationale publiée [60.60]
-
Edition: 1
-
Comité technique :ISO/TC 321
- RSS mises à jour
