ISO 16355-3:2019
2019-01
Abstract
This document describes quantitative approaches for acquisition of the voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods. It is not a management system standard.
NOTE It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives.
Users of this document include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.
General information
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Status: PublishedPublication date: 2019-01Stage: International Standard to be revised [90.92]
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Edition: 1Number of pages: 44
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Technical Committee :ISO/TC 69/SC 8ICS :03.120.30
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ISO/DIS 16355-3
ISO/DIS 16355-3
Applications of statistical and related methods to new technology and product development process
Part 3: Quantitative approaches for the acquisition of voice of customer and voice of stakeholder
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Now
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Will be replaced by
Under developmentISO/DIS 16355-3