Abstract
ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization.
ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.
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Status: WithdrawnPublication date: 2010-04
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Edition: 1Number of pages: 29
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- ICS :
- 03.120.10 Quality management and quality assurance
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