ISO 9004:2009 provides guidance to organizations to support the achievement of sustained success by a quality management approach. It is applicable to any organization, regardless of size, type and activity.
ISO 9004:2009 is not intended for certification, regulatory or contractual use.
Status: WithdrawnPublication date: 2009-11
Edition: 3Number of pages: 46
Technical Committee: ISO/TC 176/SC 2 Quality systems