ISO 10004:2012
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
Reference number
ISO 10004:2012
Edition 1
2012-09
© ISO 2024
Withdrawn
Withdrawn (Edition 1, 2012)

Abstract

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.

General information

  • Status
     : Withdrawn
    Publication date
     : 2012-09
    Stage
    : Withdrawal of International Standard [95.99]
  • Edition
     : 1
    Number of pages
     : 32
  • Technical Committee :
    ISO/TC 176/SC 3
    ICS :
    03.120.10 
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