Reference number
ISO 23592:2021
© ISO 2024
International Standard
ISO 23592:2021
Service excellence — Principles and model
Edition 1
2021-06
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Published (Edition 1, 2021)

ISO 23592:2021

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Format
CHF 129
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Abstract

This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.

This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

General information

  • Status
     : Published
    Publication date
     : 2021-06
    Stage
    : International Standard published [60.60]
  • Edition
     : 1
    Number of pages
     : 22
  • Technical Committee :
    ISO/TC 312
    ICS :
    03.080.01 
  • RSS updates

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