This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in -. This document helps ITES-BPO service providers to improve their performance by assessing service delivery.
This document does not define technologies and tools for implementing the CPI methodology.
Status: PublishedPublication date: 2022-12
Edition: 1Number of pages: 25
Technical Committee: ISO/IEC JTC 1/SC 40 IT service management and IT governance
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