ISO/TS 10020:2022
ISO/TS 10020:2022



This document specifies processes that can be used to govern, manage and implement organizational change management (OCM) for organizations, projects or smaller activities. It comprises generic process descriptions that describe the OCM processes. Supporting diagrams describing the processes are also provided.

This document is applicable, but not limited, to change sponsors, change agents, change team members and project managers, particularly those responsible for governing, managing and implementing organizational change.

General information 

  •  :  Published
     : 2022-08
  •  : 1
     : 41
  •  : ISO/TC 176/SC 3 Supporting technologies
  •  :
    03.120.10 Quality management and quality assurance

Buy this standard

Format Language
std 1 166 PDF + ePub
std 2 166 Paper
  • CHF166

Got a question?

Check out our FAQs

Customer care
+41 22 749 08 88

Opening hours:
Monday to Friday - 09:00-12:00, 14:00-17:00 (UTC+1)

Keep up to date with ISO

Sign up to our newsletter for the latest news, views and product information.