Abstract

This document gives guidance on online dispute resolution (ODR) for e-commerce transactions including Basic Principles of ODR, Technical Conditions and Operational Manuals to e-commerce operators (including e-commerce platform operators) which aim to develop their own ODR service, and ODR service providers that are outsourced by e-commerce operators.


General information 

  • Status
     : Under development
  • Edition
     : 1
  • Technical Committee
     : ISO/TC 321 Transaction assurance in E-commerce
  • ICS
     :
    03.080.30 Services for consumers
    35.240.63 IT applications in trade

Life cycle

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goals

8
Decent Work and Economic Growth
9
Industry, Innovation and Infrastructure
10
Reduced Inequalities
16
Peace, Justice and Strong Institutions

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