Resumen
This document provides information on the nature of after-sales services unique to E-commerce transactions. It is a review of current practices across different platforms, an analysis of factors that impact quality of after-sales services in E-commerce transactions and a description of possible means to enhance after-sales services.
Informaciones generales
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Estado: PublicadoFecha de publicación: 2024-12Etapa: Norma Internacional publicada [60.60]
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Edición: 1Número de páginas: 17
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Comité Técnico :ISO/TC 321ICS :35.240.63
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