ISO/TC 228

About

Secretariat: UNE

Committee Manager:

Mrs Natalia Ortiz de Zárate
Chairperson (until end 2026):

Mr Manuel Otero
ISO Technical Programme Manager [TPM]:

Ms Monica Ibido

ISO Editorial Manager [EM]:

Ms Alison Reid-Jamond
Creation date: 2005

Scope

Standardization of the terminology and specifications of the services offered by tourism service providers, including related activities, touristic destinations and the requirements of facilities and equipment used by them, to provide tourism buyers, providers and consumers with criteria for making informed decisions.

Visit the Technical Committee's own website for more information.

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Work programme

Drafts and new work items
Business plans

TC Business plans for public review
Working area

Working documents (user account required)
ISO Electronic applications

IT Tools that help support the standards development process
Public material

Browse documents made available by this group

This committee contributes with 37 standards to the following Sustainable Development Goals:

No Poverty

Zero Hunger

Good Health and Well-being

Quality Education

Gender Equality

Clean Water and Sanitation

Affordable and Clean Energy

Decent Work and Economic Growth

Industry, Innovation and Infrastructure

Reduced Inequalities

Sustainable Cities and Communities

Responsible Consumption and Production

Climate Action

Life Below Water

Life on Land

Published ISO standards *

ISO standards under development *

Participating members

Observing members

* number includes updates

Structure
Liaisons

Reference	Title	Type
ISO/TC 228/AG 1	Communication	Working group
ISO/TC 228/CAG	Chair Advisory Group	Working group
ISO/TC 228/WG 1	Diving services	Working group
ISO/TC 228/WG 3	Tourist information and reception services	Working group
ISO/TC 228/WG 7	Adventure tourism	Working group
ISO/TC 228/WG 13	Sustainable tourism	Working group
ISO/TC 228/WG 15	Accommodation	Working group
ISO/TC 228/WG 16	Restaurants	Working group
ISO/TC 228/WG 19	Online travel agencies (OTA)	Working group
ISO/TC 228/WG 20	Exhibitions and events	Working group
ISO/TC 228/WG 21	Semantics applied to tourism	Working group

Joint working groups under the responsibility of another committee

Reference	Title
ISO/TC 289/JWG 4	Joint ISO/TC 289 - ISO/TC 228 WG: Brand evaluation-Tourism city

Liaison Committees to ISO/TC 228

The committees below can access the documents of ISO/TC 228:

Reference	Title	ISO/IEC
ISO/TC 83	Sports and other recreational facilities and equipment	ISO
ISO/TC 145/SC 1	Public information symbols, signs and guidance system	ISO
ISO/PC 250	Sustainability in event management	ISO
ISO/TC 262	Risk management	ISO
ISO/TC 269	Railway applications	ISO
ISO/TC 289	Brand evaluation	ISO
ISO/TC 304	Healthcare organization management	ISO
ISO/TC 312	Excellence in service	ISO
ISO/TC 324	Sharing economy	ISO

Liaison Committees from ISO/TC 228

ISO/TC 228 can access the documents of the committees below:

Reference	Title	ISO/IEC
ISO/TC 83	Sports and other recreational facilities and equipment	ISO
ISO/TC 145/SC 1	Public information symbols, signs and guidance system	ISO
ISO/PC 250	Sustainability in event management	ISO
ISO/TC 262	Risk management	ISO
ISO/TC 268	Sustainable cities and communities	ISO
ISO/TC 289	Brand evaluation	ISO
ISO/TC 292	Security and resilience	ISO
ISO/TC 312	Excellence in service	ISO
ISO/TC 321	Transaction assurance in E-commerce	ISO
ISO/TC 324	Sharing economy	ISO
ISO/PC 335	Guidelines for organizations to increase consumer understanding of online terms and conditions	ISO

Organizations in liaison (Category A and B)

Acronym	Title	Category
AIPC	International Association of Convention Centres	A
ANEC	The European consumer voice in standardisation	A
EC - European Commission	European Commission	A
ECTAA	The European Travel Agents' and Tour Operators' Associations	A
EFCO&HPA	European Federation of Campingsite Organisations and Holiday Park Associations	A
EU Travel Tech	EU Travel Tech Organization	A
GSTC	Global Sustainable Tourism Council	A
HOTREC	Hotels, Restaurants & Cafés in Europe	A
IAAPA	International Association of Amusement Parks and Attractions	A
IATA	International Air Transport Association	A
IH&RA	International Hotel & Restaurant Association	A
SBS - Small Business Standards	Small Business Standards	A
UFI	The Global Association of the Exhibition Industry	A
UNWTO	World Tourism Organization	A
WFTGA	World Federation of Tourist Guides Associations	A
WTCF	World Tourism Cities Federation	A
UNEP	United Nations Environment Programme	B

Organizations in liaison (Category C)

C liaisons participate at the level of a Working Group

Acronym	Title	Category
AAUS	American Academy of Underwater Sciences	C
ACCT	Association for Challenge Course Technology	C
AQUATIL	aquatil gGmbh	C
ATTA	Adventure Travel Trade Association	C
CMAS	World Confederation of Underwater Activities	C
DAN	Divers Alert Networ	C
EDPA	The Experiential Designers and Producers Association	C
EUF	European Underwater Federation	C
IAEE	International Association of Exhibitions & Events	C
IAPCO	International Association of Professional Congress Organisers	C
IFES	International Association of Exhibition and Event Services	C
REEF World Foundation	REEF World Foundation	C
RTC	Rebreather Training Council	C
WRSTC	World Recreational Scuba Training Council	C